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We are committed to providing accessible and inclusive services, programs, and facilities. Your feedback helps us identify and remove barriers and support accessibility for our customers. If you would like to provide any feedback, you are invited to contact us at our designated telephone number or the following email. You may also provide feedback anonymously. Even if you do not choose to file your feedback anonymously, any information that is filed will still be subject to the Personal Information Protection and Electronic Documents Act and the Privacy Act, and any personal information you provide will remain confidential unless you consent to its disclosure. We will provide you with confirmation that we have received your feedback. If you would like to request a copy of our feedback process in an alternate format or with communication support, please contact us through 1-877-810-2877 or firstname.lastname@example.org.
TOTALTV seeks to provide services that allow visually impaired customers to experience and get the most out of their TV services.
TOTALTV offers channels targeted at viewers with visual or hearing impairments, such as AMI-audio and AMI-TV.
TOTALTV offers these channels that are targeted at viewers with visual or hearing impairments:
AMI-tv is a 24-hour television service with in English language programing in news, information, drama and entertainment – all with open described video and captioning (i.e. the DV audio feed and closed captioning does not need to be turned on). Programming on AMI-tv is 70% Canadian content, and features original programming every day of the week. Channel 888.
AMI-audio provides a 24-hour English language audio service and online reading service covering up-to-date national and international news, sports, business and entertainment information. AMI-audio features readings from more than 600 of Canada's top newspapers and magazines, including original interviews as well as segments and shows from AMI Contact and AMI Pop Talk. Channel 889. (Ontario Only)
Lancée en 2014, AMI-télé est la première et seule chaîne francophone à présenter un contenu entièrement avec vidéodescription, s’adressant en particulier aux personnes aveugles ou ayant une limitation visuelle. Elle offre une variété de programmes incluant séries télévisées, cinéma, magazine de service et productions originales et est disponible à tous les abonnés du câble et des services satellites.Channel 890.
Accessible Media Inc. (AMI) is a not-for-profit multimedia organization operating two broadcast services: AMI-audio and AMI-tv, and a website (AMI.ca). Serving more than five million Canadians who are blind, partially sighted, deaf, hard of hearing, mobility or print restricted, AMI’s mission is to make accessible media for all Canadians.
AMI has set up a call centre to help with any questions about DV programming. You can call 1 888 895-3016 (toll-free) for 24/7 support in English and French.