Who we are

About Distributel

Since 1988, Distributel Communications Limited has been trusted by Canadians for their telecommunications needs.

Distributel is one of the pioneers of the independent service provider industry in Canada. Distributel has evolved from being founded as a long distance provider to become a growing, national, full service telecommunications provider.

With offices across the country and a national network, Distributel continues to forge new partnerships and bring innovative solutions to market, resulting in the most complete product suite vs any competitor. Residentially, Distributel offers high-speed Internet, television, home phone and long distance services at competitive prices in Ontario, Quebec, Alberta and British Columbia. Commercially via ThinkTel, the Business Services Division of Distributel, we provide advanced voice and data services for the SMB, Enterprise and Wholesale markets throughout Canada. As a top Microsoft Solutions Partner and a Cisco PMP, the Business Services division is a driving force for innovation in the industry.

Over the last several years, in addition to product innovation, Distributel has focused on service provider acquisitions, securing its position as one of Canada’s leading independent Internet service providers.

Corporate Vision

We will be the revolutionary telco – the progressive independent that defies the stereotypes of our industry. With an unwavering commitment to fairness, simplicity and innovation, we will set a new standard for customer experience and value.

Corporate Mission

Our mission is to make the acquisition, use and enjoyment of telecom services radically effortless. Every day we will strive to understand, respect and prioritize our customers’ needs. We will take pride in excellent service, business integrity, and innovation. By constantly challenging ourselves to simplify, add utility and humanize the ways people do business with us, we will create a valuable experience in every way.

Being part of Distributel means we don’t just want to be proud of what we do, we also want to celebrate how we do it. That’s why we share a set of values that help guide our behaviours.

Corporate Values

WE LOVE WHAT WE DO. We provide service that comes from the heart. Our people are positive, approachable, honest and authentic.

WE MAKE THINGS HAPPEN. We want to defy expectations, develop new ways of making things easier and be creative in making things fair.

WE DO WHAT IS RIGHT. Honest and transparent, we want to do the right thing for the customer and believe that what is good for the company can be good for people, both customers and employees.

WE CHALLENGE THE STATUS QUO. We display the courage to drive change in order to make a difference in the eyes of our customers.

WE PLAY AS A TEAM. We feel like we work with instead of just for Distributel. We think it’s important to have fun with your colleagues while working and contributing to doing great things.

WE HAVE RELENTLESS CURIOSITY. We are responsive, restless, and ask “what if”. We say “we can” and jump at the chance to do things better for customers, colleagues and our business.

WE GIVE OUR ALL. We are passionate. We bring high energy and intensity to our work and are deliberate about taking the time to cultivate our personal health and relationships to keep us fueled.

WE GET IT ALL. In response to giving our all, we will earn everything we need to keep on being our best, and better, in work and in life.

Our Strategy

With almost 30 years of experience providing telecommunications services to Canadians, Distributel offers a unique consultative approach to the services we offer. We aim to always provide the service that is the ultimate connectivity solution for each individual customer, at preferential pricing vs the carriers, for value that is best in class. Distributel offers the best overall value in the industry, delivered through a combination of service quality, range of offered plans, network infrastructure investments, and price.

As a leading Canadian CLEC, we have the footprint to service customers right across Canada. We are the only Independent Service Provider offering a range of services this broad, so customers can find what’s right for them.

Professional, Friendly Customer Service Specialists

Available by telephone, online chat or email

Online tools for easy reference

Network status, online account management and Frequently Asked Questions

The most complete range of services in Canada

Internet service through DSL or Cable in a wide range of speeds, plus Yak Digital Home Phone and TV service

A reliable, robust Canada-wide network

Find the service that is right for you

Contact Us

Head office

Toronto
801-3300 Bloor St. West
Toronto, Ontario M8X 2X2

Mailing Address

Ottawa
PO Box 71055 Laurier West PO
Ottawa, Ontario K2P 2L9

Office Locations

Ottawa
177 Nepean St., Suite 400
Ottawa, Ontario K2P 0B4
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Montreal
740 Notre-Dame West, Suite 1135
Montreal, Quebec H3C 3X6
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Edmonton
1506-10250 101 St. NW
Edmonton, Alberta T5J 3P4
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Vancouver
1210-200 Granville St
Vancouver BC V6C 1S4
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