Support

Contact Us

Head office

Toronto
56 Aberfoyle Crescent, Suite200,
Toronto, ON, M8X 2W4
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Office Locations

Ottawa
177 Nepean St., Suite 300
Ottawa, ON K2P 0B4
Reception Hours: Monday to Friday:
9:00 a.m. to 5:00 p.m. ET
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Montreal
740 Notre-Dame St. W., Suite 1135
Montréal, QC H3C 3X6
Reception Hours: Monday to Friday:
9:00 a.m. to 5:00 p.m. ET
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Department

  • Customer Service

  • Sales

  • Technical Support

  • Business opportunities & Marketing

To reach a department, please call 1-877-810-2877
Toll-free Fax number 1-800-254-1507

Pay a compliment, file a complaint or Provide feedback

Distributel is committed to providing the best quality of customer service. We are proud of our customer service and encourage you to provide feedback on how we could improve our service or pay us a compliment about the service you have received. All too often, great customer service goes unnoticed.

Filing a complaint

  • Distributel employees take great pride in offering superior customer service and we would like to understand if you have not had a positive experience. Feedback allow us to continually improve our processes and policies for future improvement.
  • If you feel your concerns have not been addressed adequately, you can request to speak with a senior agent of the department concerned (Sales & Customer Care, Administration or Technical Service). To reach us by phone, please dial 1-877-301-4077, you can also refer to the numbers in the contact section above.
  • If you are still dissatisfied after speaking with a senior agent, you can send us your complaint by completing the feedback form below.
  • If you have followed the process described above and we are still unable to resolve your concern, you may also Contact the CCTS.
Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If your have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.