Visit our New Area Codes section for more information.
If you live on a reserve and are eligible for a tax exemption, Distributel can provide you with an exemption from the GST Tax.
A few simple steps need to be followed in order to process your request so it can be applied to your account. Below are some guidelines:
For more information on tax exemptions, please refer to the Government of Canada website on Tax Exemptions - under the heading Goods and services tax/Harmonized sales tax (GST/HST).
Power disruptions or failures, Internet Service Provider (ISP) outages or unavailability and tampering with equipment will also prevent dialling to emergency service numbers including 9-1-1.
Both are types of Internet signals that are often referred to as broadband or High Speed Internet:
Delivers Internet directly through the copper phone wiring inside your home.
In some areas, we also offer FTTN which is deployed the same way but is delivered via a fiber connection which allows for faster Internet speeds up to 50 Mbps. On our website we refer to all Internet service delivered over the telephone wires as DSL for simplicity.
Transmits digital data over existing Coaxial cable television lines in your home.
Regardless of the email software you choose, they often require the same information about your account:
This is your user name followed by @distributel.net (Ex. firstname.lastname@example.org) - I thought we were no longer offering email addresses to new customers
This is the nickname you choose when subscribing to Distributel. Must be between two (2) and ten (10) characters long.
This is the password you choose when subscribing to Distributel. Must be between six (6) and sixteen (16) characters long.
imap.distributel.net . This is the name of the server that receives your email.
smtp.distributel.net . This is the name of the server that sends email for you.
This is the name, like John Smith or Dr. Smith, that others will see when they receive your email.
There are two options available to you:
Without the Direct Dial Service (two stage dialling):
With Direct Dial Service:
What are PLCs?
Do I need PLCs?
How many PLCs do I need?
To begin resync procedure, both PLCs must be powered on and do not require an ethernet connection. The PLC's will automatically enter sleep mode after 60 seconds of ethernet inactivity, you can resync your PLC's in the same room and move one to another room after.
Adding a Third PLC
Use the login credentials to get started watching TV. Your login credentials can be found on your Welcome Letter, listed as Activation Code and Password/PIN.
Buttons for each of these functions can be found on your remote control.
Just be aware that you’ll only be able to rewind the channel you’ve been watching, and you can only rewind to the time when you began watching. We also recommend not rewinding past 1 hour or making simultaneous recordings.
To search for a show, hit the
This is where you will be able to see episodes of relevant shows, schedule a recording, set a reminder, or set your box to auto-tune to a channel at a specific time. You can also review and clear your search history on this page.
To get to the
You will also be able to see your “
The Cruzr hard drive provided with your set top box can typically record 50 hours of HD content.
Because of content provider privacy rules, you will only be able to access your recordings on the home box that has your USB flash drive plugged into it. At this time, other devices are not supported for our TV service.
To keep your PVR running smoothly, we recommend you minimize the number of programs you have stored at any one time (ideally keeping your storage under 70%). We also recommend not making multiple recordings at once to avoid added stress on your Cruzr.
If you require more storage space, our PVR will work with many external powered 2.0 USB drives.
To start a recording, simply hit the Record button on your remote control.
You can either start recording the show you’re currently watching or you can browse through the Home Screen to find and set a show to record at a later time.
A list of upcoming recordings can be accessed through the
Yes, there is. When you are in the Guide screen, pressing the Guide button on your remote will toggle different channel lists. Keep pressing the Guide button until you see your “Subscribed” channel list, which will show you only the channels you are subscribed to.
Pressing the Guide button will also let you toggle through
To update your PIN and change other settings, go to the
(NOTE: When you signed up, you will receive a welcome letter that contained your default PIN. This is the PIN you should use if you have never changed your PIN before.)
You can make changes to parental control settings via
To create a favourite channels list, press the
To create a reminder, select an upcoming show either from the
To set your box to autotune to a specific channel when a program begins, follow the same process outline in Question 15 but this time select
To set up a sub-account with additional restrictions, go to
To make it so that a user must log in each time the set-top box is booted up, go to the Settings page and then select Preferences. After entering your PIN, select the checkmark for Require Login and then save your settings by pressing submit.
By default, your language will be chosen based on your Distributel account language preference. However, if you wish to make a change to your TV service, go to