Support

Contact Us

Head office

Toronto
801-3300 Bloor St. West
Toronto, Ontario M8X 2X2

Mailing Address

Ottawa
PO Box 71055 Laurier West PO
Ottawa, Ontario K2P 2L9

Office Locations

Ottawa
177 Nepean St., Suite 400
Ottawa, Ontario K2P 0B4
Google Map
Montreal
740 Notre-Dame West, Suite 1135
Montreal, Quebec H3C 3X6
Google Map
Edmonton
2501- 10088 102 Ave NW
Edmonton AB T5J 2Z1, AB
Google Map
Vancouver
1210-200 Granville St
Vancouver BC V6C 1S4
Google Map

Department

  • Customer Service

  • Sales

  • Technical Support

  • Business opportunities & Marketing

To reach a department, please call 1-877-810-2877
Toll-free Fax number 1-800-254-1507

Pay a compliment, file a complaint or Provide feedback

Distributel is committed to providing the best quality of customer service. We are proud of our customer service and encourage you to provide feedback on how we could improve our service or pay us a compliment about the service you have received. All too often, great customer service goes unnoticed.

Filing a complaint

  • Distributel employees take great pride in offering superior customer service and we would like to understand if you have not had a positive experience. Feedback allows us to continually improve our processes and policies for future improvement.
  • If you feel your concerns have not been addressed adequately, you can request to speak with a senior agent of the department concerned (Sales & Customer Care, Administration or Technical Service). To reach us by phone, please dial 1-877-301-4077, you can also refer to the numbers in the contact section above.
  • If you are still dissatisfied after speaking with a senior agent, you can send us your complaint by completing the Feedback form below.
  • If you have followed the process described above and we are still unable to resolve your concern, you may also Contact the CCTS.
Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.