Fraud Prevention

What you should know about toll fraud

Distributel has been innovating in the Canadian telecommunications space since 1988. We’re now a national carrier with service in over 800 cities, offering cable and DSL Internet as well as residential VoIP and long distance to consumers in Alberta, BC, Ontario and Quebec. It is because of this rich Canadian tradition that we take fraud very seriously. We want to assure our loyal customers that they have nothing to fear when using Distributel’s services.

There are important differences between business phone solutions, which are at higher risk of fraud; and residential services, which are rarely affected. Fraudsters generally target businesses because complex phone systems with multiple lines allow for larger call volumes and make it much harder to detect unauthorized usage despite strict monitoring practices. For more information about how businesses can eliminate the risk of toll fraud, click here.

Although toll fraud is an extremely rare occurrence for residential consumers, here are some quick tips to ensure that you are using your services correctly and avoiding any practices that could put you at risk:

  • Overseas long distance calls are blocked by default for our residential customers. If you don’t place international calls, simply leave the block in place. You can add or remove a block by simply contacting us.

  • Do not provide the PIN, username or password associated with your telephone service, calling cards or Internet connection to anyone – it’s extremely valuable information. If lost or compromised, contact us immediately and we’ll happily re-issue new, secure credentials.

  • Do not tamper with the devices we provide to you. Our qualified technicians calibrate your hardware in order to best serve you. If you modify your modem or Internet Voice Gateway (used for VoIP), it could allow others to hack your system. By doing nothing, you’re keeping yourself safe!

  • If any of your devices or services appear to be malfunctioning for whatever reason, contact our technical support team so that we can resolve the issue.

If you have any additional questions about your services, please don’t hesitate to contact us. We’d be happy to assist you!


Customer Service
Monday to Friday 8 a.m. to 9 p.m.
Saturday and Sunday 9 a.m. to 5 p.m.


Distributel is a national telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia.


Customer Service
From 8:00 a.m. to 9:00 p.m - Monday to Friday
From 9:00 a.m. to 5:00 p.m - Saturday and Sunday
Technical support is not provided by chat

Chat not available