Customer Centre

To access your online account

If you have subscribed to the online service, please use this link to access your account:

Forms for opening a new account

Forms to be filled out once you have completed the sign-up process with an agent.

Note: All forms are secure.

Forms and resources for existing customers

My Account

Note: All forms are secure.

Setup Guides

Internet Services

Dial-Up Internet

High speed Internet

Webmail services

Note: All forms are secure.

Home Phone Services

Long Distance Service


Customer Service
Monday to Friday 8 a.m. to 9 p.m.
Saturday and Sunday 9 a.m. to 5 p.m.


Distributel is a national telecommunications provider offering residential high-speed Internet, Television, Home Phone and Long Distance services at competitive prices in Quebec, Ontario, Alberta and British Columbia.


Customer Service
From 8:00 a.m. to 9:00 p.m - Monday to Friday
From 9:00 a.m. to 5:00 p.m - Saturday and Sunday
Technical support is not provided by chat

Chat not available