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Contact us


Customer service

Monday to Friday 8:00 a.m. to 9:00 p.m.
Saturday 9 a.m. to 5 p.m.

Toll-free number:
1-877-301-4077

Fax:
514-877-5549


Sales

Monday to Friday 8:00 a.m. to 9:00 p.m.
Saturday 9 a.m. to 5 p.m.

Toll-free number:
1-877-301-4077

Fax:
514-877-5549


Technical support

Monday to Friday 8 a.m. to midnight
Saturday and Sunday 9 a.m. to midnight

Toll-free number:
1-877-301-4077

Fax:
514-877-5549


Business opportunities
& Marketing

 


Report a compliment, complaint or feedback



Distributel is committed to providing the best quality of customer service. We encourage you to provide feedback on how we could improve our service or pay us a compliment about good service you have received. All too often, great customer service goes unnoticed.

Filing a complaint

  • Distributel prides itself on superior customer service and we are concerned if you have not had a positive experience.
  • Distributel would like to be aware of situations that could be prevented or improved upon in the future.
  • If you feel your concerns have not been addressed adequately, you can request to speak with a level 2 agent of the concerned department (sales & customer care, administration or technical service). To reach us by phone, please refer to the numbers in the section above.
  • If you are still dissatisfied after speaking with a level 2 agent, you can send us your complaint by completing the form available at feedback or by mail to the address below, to the attention of the Complaint Resolution Department.

Distributel Communications Limited
740 Notre-Dame St. W., Suite 1135
Montréal, QC H3C 3X6

For residents of Western Quebec that have an exchange local to Ottawa-Hull and for those in Chapeau, St-Régis or Témiscamingue, please call 1-877-810-2877 to reach Customer service, Sales or Technical support.


Call

Customer Service
Monday to Friday 8:00 a.m. to 9:00 p.m.
Saturday 9 a.m. to 5 p.m.


1-877-301-4077

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Independent provider for unlimited Internet services, IP telephony and long distance plans; Distributel is the human alternative to large companies, offering the ideal solution for your wallet.

Chat

Customer Service
From 10:00 a.m. to 6:00 p.m - 7 days a week
Technical support is not provided by chat


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