Company takes measures to strengthen operations and ensure continuous service and support
TORONTO – March 16, 2020: With growing global concerns around COVID-19, and to support the large number of people who will be at home for the coming weeks, Distributel Communications Limited will waive all data caps for residential Internet customers for a minimum of three months. Effective immediately, Distributel’s Internet customers across Canada, including those in the many rural communities the company serves, will have unlimited Internet access.
“This is not something anyone could have prepared for,” said Matt Stein, CEO, Distributel Communications Ltd. “Many of our customers chose limited data plans when they believed they would be at work and school all day, but their usage will change dramatically as they do their part to help contain the virus. We know how important it will be for people to stay connected to friends and family, as well as work, during this already stressful time. Data overage charges are not something people should be worried about right now.”
No action is required by customers, as these measures will be automatically applied to their accounts. “Given the growth of the freelance economy and workplace flexibility we’ve seen in recent years, our products are designed to support telework,” said Stein. “We’re ready to help Canadians, and by extension the Canadian economy, carry on with business as usual. By doing so, we are committed to helping Canadians stay safe and healthy and enabling them to work from home and carry on with their daily responsibilities.”
The health of its employees is a top priority, and Distributel is taking precautionary steps to lessen the public health risk from COVID-19 within its business. The company is encouraging all employees to work from home, to limit in-person meetings, whether internal or with vendors, partners, or clients, and to use video conferencing whenever possible.
Distributel is well-equipped for a situation where extended remote work is required and its people will continue to leverage cloud-based tools, architectures and conferencing capabilities to stay in contact with customers, and to provide the high levels of service they have come to know and expect. It is also working to ensure that 100 per cent of employees across the company can fulfil their roles remotely in the weeks ahead.
Distributel will continue to closely monitor the status of the COVID-19 situation, and with its strong business continuity plans and practices in place, it is taking every step to ensure that its services are not impacted. Distributel will continue to be proactive in its efforts and would like to thank the entire Distributel community – its employees, customers, vendors and partners – for supporting each other during this period of uncertainty.
Established in 1988, Distributel is a leading national, independent telecommunications provider offering a wide range of business and residential communications services. 100% Canadian-owned, with offices across the country and a national network, Distributel continues to forge new partnerships and bring innovative solutions to market directly and through a thriving wholesale division. ThinkTel, the Business Services Division of Distributel, is a provider of advanced voice and data services for the SMB and Enterprise markets throughout Canada. TV services provided through TotalTV Inc., an IPTV service provider that operates in Ontario and Quebec. As a top Microsoft Solutions Partner and a Cisco PMP, the Business Services division is focused on driving industry innovation. For more information, visit: www.distributel.ca.