Support

Thank you for choosing Distributel. During this time, wait times to reach our call centres may be longer than normal.

We want to assure you we’re here to support you. Here are the many ways you can reach us:

DISTRIBUTEL ONLINE PORTAL

Log in or sign up to our Online Portal and manage your account online.

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NETWORK STATUS

Please check back periodically for network updates.

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FAQ

Have questions? View answers to the most frequently asked questions.

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HOW TO

Need assistance with your services? Check out our helpful “How To” documents and videos.

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Did you know?

  • Your initial Distributel set-up package includes guides to help you self-install your equipment.
  • The number of users and devices connected at one time can impact overall speeds.
  • You can optimize your Internet experience by:
    • Having the latest operating system update and anti-virus
    • Using a wired connection over wireless connection
    • Closing applications or programs not being used
  • To run a speed test: connect an ethernet cable directly to your modem for the most accurate results.

You can contact us at 1-877-810-2877 or Email Us and we will get back to you ASAP

  • Customer Service

    Email Us
  • Sales

    Email Us
  • Technical Support

    Email Us
  • Mailing Address

    PO Box 71055 Laurier West PO
    Ottawa, Ontario K2P 2L9

Pay a compliment, file a complaint or Provide feedback

Distributel is committed to providing the best quality of customer service. We are proud of our customer service and encourage you to provide feedback on how we could improve our service or pay us a compliment about the service you have received. All too often, great customer service goes unnoticed.

Filing a complaint

  • Distributel employees take great pride in offering superior customer service and we would like to understand if you have not had a positive experience. Feedback allow us to continually improve our processes and policies for future improvement.
  • If you feel your concerns have not been addressed adequately, you can request to speak with a senior agent of the department concerned (Sales & Customer Care, Administration or Technical Service). To reach us by phone, please dial 1-877-301-4077, you can also refer to the numbers in the contact section above.
  • If you are still dissatisfied after speaking with a senior agent, you can email your complaint to us at feedback@distributel.ca
  • If you have followed the process described above and we are still unable to resolve your concern, you may also Contact the CCTS.
Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.