PREVIEW
STATEMENT OF PURPOSE
This document is meant to inform Distributel customers and employees of our policy with regards to how we use, collect, or disclose our customer's personal information.
OUR COMMITMENT TO YOUR PRIVACY
Distributel Communications Limited. is committed to protecting your privacy. We do not sell or exchange your personal information, and are active in ensuring that your sensitive information is protected against any form of misuse.
COMPLIANCE
Distributel is fully compliant with federal legislation that has been designed to protect you and your personal information. We have based our privacy policy on the 10 standard Privacy Principles included in Schedule 1 of the Personal Information Protection and Electronic Documents Act, also referred to as P.I.P.E.D.A .
SUMMARY OF PRINCIPLES
ACCOUNTABILITY
Distributel has designated privacy officers to respond to any complaints or inquiries with regards to how we use your personal information. These officers are responsible for overseeing our compliance with P.I.P.E.D.A. All Distributel employees are trained to follow our policy and procedures.
If you have any questions concerning the use of your personal information, you may call us at 1 866 636-6222 and speak to one of our customer service representatives.
If you have any unresolved issues, you may write to us.
By email:
privacy.officer@distributel.ca
By mail:
Distributel Communications Limited. c/o Privacy Officer
177 Nepean St. Suite 300
Ottawa, ON
K2P 0B4
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CONSENT
When subscribing to any of our services, you are providing implied consent for us to collect personal information like your name, phone number, and billing information.
We will obtain your express consent prior to using or disclosing your personal information for a purpose that is not described within this policy, or that we did not identify to you at the time of collection.
When dealing with certain legal, medical, or security issues, Distributel may be required by law to disclose your personal information without seeking or obtaining your consent.
IDENTIFYING PURPOSES
For what purposes does Distributel collect and retain my personal information?
• To meet legal and regulatory requirements.
• To establish and provide you with ongoing service.
• To help us understand and determine which of our services might better suit your needs.
• To manage and improve our business operations.
In instances where we require your personal information for a purpose that is not listed above, Distributel will identify the purpose at the time of collection.
LIMITING COLLECTION
Distributel shall limit the type and quantity of personal information collected to the amount necessary to carry out the identified purpose(s). At the time of collection, our representative will explain why the information is needed.
LIMITING USE, DISCLOSURE, AND RETENTION
We will retain your personal information only long enough to satisfy the purpose(s) to which you have already consented. Within a reasonable time after the purpose has been satisfied, your sensitive information will be destroyed or made anonymous.
Distributel will not disclose any customer’s personal information to anyone other than:
- The customer;
- A person, who in the reasonable judgment of Distributel is seeking information as an agent of the customer;
- Another telecommunications company for the purpose of provisioning telecommunication services to that customer, or a company collecting information for telephone directory related services;
- An agent operating on behalf of a collection agency for the express purpose of the collection of past due amounts;
- Emergency services in an emergency situation;
- Law enforcement agencies, as required by law.
The fact that you are a Distributel customer may be revealed to other Distributel customers when using certain plans.
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ACCURACY
Keeping in mind the purpose of its use, we will make every reasonable effort to keep your personal information as accurate and complete as possible.
SAFEGUARDS
Distributel will ensure that your personal information is protected against unauthorised access and any other type of misuse, by maintaining industry standard security safeguards.
Excluding when they are in use by authorised personnel, paper-based files containing personal information are secured within a restricted area. Electronic data containing personal information is restricted to authorised users only.
OPENNESS
We encourage you to read our privacy policy. If you are not able to print a hard copy from our website, we will gladly provide you with one. If you wish to discuss the policy, we are ready to answer any questions you may have.
INDIVIDUAL ACCESS
You are entitled to have access to your personal information. Upon your written request, Distributel will promptly inform you of the existence, use, or disclosure of your personal information.
In some limited circumstances, if the information you requested is too costly to collect or if it conflicts with any legal or commercial proprietary obligations, Distributel may withhold access or charge a reasonable fee. In the event that Distributel does withhold access, you will be notified of the reason(s) no later than 14 days after your request was submitted.
You may challenge the accuracy of the information under our care, and have it amended when appropriate.
CHALLENGING COMPLIANCE
We are committed to being as receptive and accommodating as possible in responding to any issues you may have about the handling of your personal information. Any customer complaints received by Distributel about our compliance with P.I.P.E.D.A. , will be acknowledged, investigated, and recorded.
If you have any general questions concerning the use of your personal information, you may call us at 1 866 636-6222 and speak to one of our customer service representatives.
If you have any unresolved issues, you may write to us.
By email:
privacy.officer@distributel.ca
By mail:
Distributel Communications Limited. c/o Privacy Officer
177 Nepean St. Suite 300
Ottawa, ON
K2P 0B4
If you feel that the Distributel privacy officer has not resolved your issue adequately, you may challenge our compliance with The Privacy Commissioner of Canada.
The Privacy Commissioner of Canada can no longer process complaints via email, only by letter.
By mail:
The Privacy Commissioner of Canada
112 Kent St., Place de Ville, Tower B, 3rd Floor
Ottawa, ON
K1A 1H3
By phone:
1 800 282-1376
GLOSSARY OF TERMS
To aid in the use of our policy, we have included a glossary of terms.
Personal Information: P.I.P.E.D.A. defines personal information as "information about an identifiable individual". Simply said, any information that is not readily available to the public is protected under the act, for example: credit records, ethnicity, passwords, income etc.
(P.I.P.E.D.A.) Personal Information Protection and Electronic Documents Act: This legislation was enacted as of January 1st, 2004. You can download and print the act in its entirety at www.privcom.gc.ca
Express consent is an affirmative response to a direct request for your personal information in any manner. (Mail, phone, Internet, oral confirmation by an independent third party or in person.) For example, asking you for information to perform verification on your credit history.
Implied consent is an understanding that is not directly stated. For example, to subscribe to any of our services we need some basic information from you to set up your account.
OUR RIGHT TO UPDATE THIS POLICY
Distributel reserves the right to add, modify, or remove any section of this document in order for it to remain representative of Distributel's business operations and continue to be compliant with P.I.P.E.D.A.
You can determine when this policy was last updated by referring to the date marked at the bottom of this policy.
Last revised 01/26/2007
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