Answer # 1:

Distributel’s Home Phone Service uses your high-speed Internet connection to deliver your phone service. Just like with a traditional telephone network, you can call anyone with conventional phone service, Internet-based phone service line, or a cellular phone.

Answer # 2:

You will not notice much of a difference when making calls using the service. Your calls will be transmitted over the Internet instead of traditional telephone lines, but you will still have access to many of the same features available with your traditional service.

Answer # 3:

No. The service works with all existing jacks and touch tone phones.

Answer # 4:

No. Only your modem and the Distributel adapter must be on to make or take calls.

Answer # 5:

Yes, you may be able to keep your current telephone number. Please contact us for service availability in your area.

Answer # 6:

Yes. As long as you have access to high-speed Internet, you will be able to use your service. It is recommended that you first check the domestic laws of the country you are visiting to make sure that using Voice over Internet Protocol (VoIP) technology does not violate any regulations.

Answer # 7:

You will be able to use your service to make or receive calls while you are surfing the Web.

Answer # 8:

Message Relay Service (7-1-1) is available to Distributel Home Phone customers. Please call us for more details.

Answer # 9:

Yes, the Distributel Phone Service provides access to 9-1-1 Emergency Dialling.

There are some differences between the 9-1-1 service dialed from your new Distributel Phone Service and the traditional 9-1-1 service. When you dial 9-1-1 from your Distributel Phone Service, your call will be answered by our emergency service operator. Our operator will verify that you are still located at the address you have registered with Distributel.

If you are still at this location, our operator will transfer your call to the appropriate emergency agency. If you have moved your Distributel Phone Service equipment, you will need to provide our operator with your current location. They will determine the appropriate emergency agency and then transfer your call accordingly.

If you will be away from the service location you registered with Distributel for an extended period of time and will be taking your Distributel Phone Service with you, we recommend you update your user profile to ensure that the appropriate address is on file in the event of a 9-1-1 emergency call. This process can take up to 5 business days. Contact one of our customer service representatives to make any changes to your 9-1-1 profile.

Please note that there may be an additional delay to transfer your emergency service call to areas not served by traditional 9-1-1.

If you dial 9-1-1 when you are outside of Canada or the United States, our emergency service operator will advise you to hang up and find a local phone and dial the appropriate emergency number (it may not be 9-1-1).

WARNING: Power disruptions or failures, Internet Service Provider (ISP) outages or unavailability and tampering with equipment will also prevent dialling to emergency service numbers including 9-1-1.

Answer # 10:

No. Unless you have a back-up power source in place, your modem, router, home network and Internet Voice Gateway will not work in the event of a power outage.

Answer # 11:

Yes. As long as your modem and router/home network (if applicable) are still on, you will be able to use your Distributel Phone Service.

Answer # 12:

The service will work with any Cable or DSL high-speed Internet connection.

Answer # 13:

You can use any standard or cordless touchtone telephone; it is possible that certain ADSI phones may not be fully compatible.

Answer # 14:

You should be able to send faxes using your Phone Service. The ability to send or receive faxes is not guaranteed with every type of fax machine.

Answer # 15:

The kit contains the following items:

• Distributel Phone Service user guide;
• Internet Voice Gateway;
• Ethernet cable;
• DC power adapter;
• 9-1-1 stickers.

Answer # 16:

Dial 6-1-1 from your Distributel Phone Service to have technical support.

You can also click the link below to contact the technical support by email:
Technical support form