Answer # 1:

Signing up for service is easy. All you need to do is call our office and give us your information over the phone. We then mail a service order for you to read, sign and return to our office. The first payment can be paid either by credit card when you call to sign-up, or by cheque or money order mailed with your service order. The first payment includes an activation fee and covers the initial service period.

Answer # 2:

No. You will not be trapped by a long-term contract. Since our plans are payable one month in advance, please advise us 30 days beforehand if you would like to cancel your service. There are no cancellation fees.

Answer # 3:

The service will be activated within twenty-four hours of receiving your request. However, the activation of the No Access Code Required service option can take up to five working days.

Answer # 4:

For most of our services, we collect by pre-authorized debit. This means that the amount is deducted from your bank account, or from your credit card (available in Ontario), on a monthly basis. Pre-authorized debiting allows us to keep your rates lower, and eliminates the hassle of paying by cheque.

Other methods of payment may be available for certain services.

Answer # 5:

No. Distributel services can be used in conjunction with other long distance services. When you dial your local Distributel access number, you are choosing to place a call on our network. Other long distance providers have various fees associated with their long distance plans (such as monthly minimums or network fees). You may wish to review your long distance bill to ensure that you are not paying for anything you don't need.

Answer # 6:

If you subscribe to a plan with a fixed block of time and you use more, you will be charged for the extra usage. Our overtime rates are low enough that you can still feel comfortable making calls and be confident that you are getting a good rate.

Answer # 7:

1) Service «WITH ACCESS CODE».
Just follow these easy steps:

1. Dial you local access number from a touch-tone phone.
2. Wait for the dial tone.
3. Dial the destination number.

Notes :

• If you have a plan that offers reverse calling, people will have to dial the local access number in their region to reach you.
• The telephone numbers that begin with 1-555, 1-800, 1-866, 1-877, 1-888, 1-900 and 1-976 are not accessible through Distributel and must be dialed direct.
• Our system has built-in diagnostic messages, so if you do make a mistake in dialling, the system will attempt to inform you of what happened.

2) Service «WITHOUT ACCESS CODE».
Just follow these easy steps:

1. Dial 1.
2. Dial the area code.
3. Dial the destination number.

Notes:

• A monthly network fee of $2.95 is applicable.
• This service is only available to Bell Canada local phone service customers.
• This service is not available for use with a cellular phone.

Answer # 8:

A monthly network fee of $2.95 is applicable.

Answer # 9:

To verify that Distributel is your long distance provider, dial 1-700-555-4141 from your phone line. A recorded message will inform you who your current long distance provider is. If the line has been activated you should hear Distributel. Please note it can take up to 5 business days to process your order. Once you have confirmed that Distributel is your long distance provider, you can begin placing calls directly instead of dialling an access code.

Answer # 10:

Consult our list of local access number by clicking the link below:

Access numbers for Long Distance Service

Answer # 11:

Our equipment is constantly monitored and upgraded. We design our network to provide the same grade of service as Bell Canada, which means that we provision for our busiest time of day. As a result, it is unlikely that you will encounter any busy signals when using our service.

Answer # 12:

Yes. You can use your cellular phone with Distributel services provided that your telephone number shows up when calling others.