F.A.Q.
Internet Access
Internet Access - F.A.Q.
  • Frequently Asked Questions
.   .
 
Question # 1:
What system requirements are necessary to use the Internet service on my computer?

Answer # 1:


Minimum configuration PC (Dial-Up) PC (High Speed ADSL)
Operating system Windows 95 Windows
95/98/2000/ME/XP/NT4.0/VISTA/MAC
Processor Pentium or Duron Pentium 166 MHz (MMX)
Memory 16 Mb. 32 Mb.
Disk space 40 Mb. 30 Mb.
Modem 28,8 kbit/s or more Distributel Modem
Ethernet adapter No Yes
CD-ROM drive Yes Yes
Video card Yes Yes

 

Question # 2:
How fast is Distributel's high speed connection?

Answer # 2:

Speeds will vary depending on distance, internal wiring and signal strength but generally it can reach up to 5 megabit per second.

 

Question # 3:
What is included in Distributel's Internet Starter Kit?

Answer # 3:

Included in the Internet Starter Kit :

  • ASDL modem
  • Phone cable
  • Installation CD-Rom
  • Documentation
  • Ethernet network cable
  • Power adapter
  • 3 phone line filters

 

Question # 4:
How can I send and receive E-mail?

Answer # 4:

If you successfully installed Distributel's Internet "Starting-kit", your E-mail address is already configured. Simply select your E-mail software and start using it. Recommended E-mail software is Outlook Express.

 

Question # 5:
How do I configure the E-mail software Outlook Express?
Question # 6:
What information do I need to configure my E-mail software?

Answer # 6:

Regardless of the E-mail software you choose, they often require the same information about your account:

  • E-mail address: This is your user name followed by @distributel.net (Ex. john@distributel.net)
  • Username: This is the nickname you choose when subscribing to Distributel. Must be between two (2) and ten (10) characters long.
  • E-mail password: This is the password you choose when subscribing to Distributel. Must be between six (6) and eight (8) characters long.
  • Incoming (POP3) mail server: pop.distributel.net This is the name of the server that receives your E-mail.
  • Outgoing (SMTP) mail server: smtp.distributel.net This is the name of the server that sends E-mail for you.
  • Display name: This is the name, like John Smith or Dr. Smith, that others will see when they receive your E-mail.

 

Question # 7:
What are Distributel's server names? (POP, SMTP, DNS)

Answer # 7:


Note: Always use lower case.
Domain name www.distributel.net
POP Server pop.distributel.net
SMTP Server smtp.distributel.net
Primary DNS 206.80.254.4
Secondary DNS 206.80.254.68

For hosting Web site only
Primary Host Name cns1.distributel.net
Secondary Host Name cns2.distributel.net

 

Question # 8:
How can I transfer my web page to the Webspace server?

Answer # 8:

  1. Connect to the Distributel service as you normally would.
  2. Start your FTP program.
  3. Your FTP program will prompt you to enter a Host or Address, please enter members.distributel.net
    For Username or Login ID, enter your Distributel User ID.
    For your Password, enter your password.
    Leave any Directory field blank.
  4. Once connected to your Webspace directory with your FTP software, you should next upload your prepared .htm file(s), and any .gif or .jpg image file(s), to your Webspace directory.

    Most FTP programs have an option to upload in ASCII or Binary mode. Be sure you upload any .htm text files as ASCII, and any .gif or .jpg image files as Binary.

    Some FTP programs use the terminology "put" and "get" to refer to uploading and downloading, respectively; others have a graphical interface which allows you to choose with your mouse which file(s) you wish to transfer to your personal Webspace directory.
  5. Once you have transferred your file(s) to your Webspace directory, exit your FTP software and start your Web browser.
  6. Check that your Web page was uploaded properly by typing your personal Webspace address in the Address (Microsoft Internet Explorer) or Location (Netscape Communicator) box: http://members.distributel.net/~youremailprefix
  7. If you find that your page was not uploaded properly, consult the instructions or help files that came with the FTP software you are using.

 

Question # 9:
What is the Web Accelerator Internet service?

Answer # 9:

The Web Accelerator Internet service is a superior software application that enhances your Internet experience.

  • Compared with regular dialup access, it allows you to accelerate up to 14 times your navigation speed and E-mail access.
  • Web Accelerator is exclusive to Distributel Internet access clients.

 

Question # 10:
What types of content does Web Accelerator speed up?

Answer # 10:


The Web Accelerator increases the downloading speed of the following elements:

  • Text
  • HTML
  • XML
  • Javascript
  • E-mail
  • Pictures (.jpeg, .gif)
  • Flash
  • Style sheets

Web Accelerator does speed up file downloads
(over FTP or file sharing programs) and HTTPS (secure web sites).

 

Question # 11:
What operating systems or platforms can Web Accelerator be installed on?

Answer # 11:


PC:

Windows Operating Systems:

  • Windows 98
  • Windows 98SE
  • Windows Millennium Edition
    (Windows ME)
  • Windows NT 4.0 Service Pack 6
  • Windows 2000
  • Windows XP
  • Windows Vista

Web Browser:

  • Internet Explorer 5.0 (or later)
  • Netscape 8.0 (or later)
  • FireFox 1.0 (or later)
  • Opera 8.0 (or later)
  • Safari 1.0 (or later)

 

Apple computers:

Macintosh Operating Systems:
Acceleration up to 7 times faster only.

  • OS X 10.2 (or later)

Web Browser:

  • Safari 1.0 (or later)

 

Question # 12:
How do I contact Distributel technical support?

Answer # 12:


Ontario
Technical support
Toll-free number
Business hours:
Monday to Friday: 8:30 AM to 9:00 PM
Saturday: 9:00 AM to 5:00 PM
Contact form
1-866-872-2800
Please use the Ontario directory if you are in a Western Quebec exchange that is local to Ottawa-Hull, or in Chapeau, Fort Coulonge, St-Régis or Témiscamingue.

Québec
Technical support
Toll-free number
Business hours:
Monday to Friday: 8:00 AM to Midnight
Saturday: 9:00 AM to 7:00 PM
Sunday: 9:00 AM to 5:00 PM
Contact form
1-877-258-6024
Please use the Ontario directory if you are in a Western Quebec exchange that is local to Ottawa-Hull, or in Chapeau, Fort Coulonge, St-Régis or Témiscamingue.