Customer Centre

Forms for opening a new account

Forms to be filled out once you have completed the sign-up process with an agent.

• Telephone Number Transfer Application
• Complex Listing Interchange Form (CLIF)

Note: All forms are secure.

Forms and resources for existing customers

My Account

• Address (including your 911 address) and/or phone number changes
• Bank account changes
• Credit card changes
• Services changes

Note: All forms are secure.

Setup Guides

• Cable Setup Guide
  Select your cable modem manufacturer

  • Motorola
  • Technicolor/ Thomson/RCA
  • Huawei
• Cable Bundle Setup Guide
  Select your cable modem manufacturer

  • Motorola
    Select your Home Phone Internet Voice Gateway model

    • Cisco SPA122
    • Cisco SPA2102
    • Cisco WRP400
  • Technicolor/ Thomson/RCA
    Select your Home Phone Internet Voice Gateway model

    • Cisco SPA122
    • Cisco SPA2102
    • Cisco WRP400
  • Huawei
• DSL Bundle Setup Guide

Internet Services

Dial-Up Internet

• Dial-Up Internet Access
• Dial-Up Internet Password Change
• Internet Usage for Dial-Up
• Download Zone for the Web Accelerator

High speed Internet

• Internet Usage for Cable Internet (Quebec residents only)
• Distributel configuration software for your email client
• Distributel configuration software for your email client and Dial-Up Internet hours

Webmail services

• Webmail access
• Webmail user guide
• Guides for configuring your email client with IMAP
• Webmail Internet Password Change

Note: All forms are secure.

Home Phone Services

• Complete home phone booklet (Quick reference)
• Voicemail access codes for Distributel Home Phone
• Voice Mail access numbers
• N-1-1 services available with Distributel Home Phone (i.e. 311)

Long Distance Service

• Access numbers for Long Distance & Calling Card