Report a compliment, complaint or feedback

Distributel is committed to providing the best quality of customer service. We encourage you to provide feedback on how we could improve our service or pay us a compliment about good service you have received. All too often, great customer service goes unnoticed.

Filing a complaint

• Distributel prides itself on superior customer service and we are concerned if you have not had a positive experience.
• Distributel would like to be aware of situations that could be prevented or improved upon in the future.
• If you feel your concerns have not been properly addressed, you can request to speak with the Departmental Manager (Sales and Customer Service, Administration, Help Desk, Customer Care). To contact us, simply refer to the toll-free numbers listed in the section above. 
• If you are still dissatisfied after speaking with a Manager, you can email us at feedback@distributel.ca or mail your complaint to the address listed below, to the attention of the Complaint Resolution Department.